Passenger Transportation Terms & Conditions

Terms governing passenger reservation requests and any transportation services confirmed by SUPERFED.

1. Reservation Requests

Submitting an online request or preparing an email does not create a reservation or guarantee that a route, departure, seat or vehicle is available. A booking is valid only after SUPERFED expressly confirms the itinerary and applicable price by email from admin@superfedglobalbusinesssolutions.com.

2. Routes, Schedules and Fares

Routes, designated stops, departure times, arrival estimates and fares are subject to availability and will be provided before the customer accepts a booking. Times may change due to traffic, weather, safety, operations or other circumstances.

3. Payment and Tickets

Where payment is required, SUPERFED will provide approved payment instructions when confirming an itinerary. Do not submit credit-card details through the inquiry form or ordinary email. A ticket or booking reference is issued only when the applicable confirmation and payment conditions have been met.

4. Passenger Responsibilities

Passengers must provide accurate booking information, arrive at the confirmed departure point in accordance with boarding instructions, follow reasonable safety directions and comply with applicable laws. Any baggage restrictions will be communicated at booking.

5. Changes, Cancellations and Refunds

Any applicable cancellation deadline, changes, refund eligibility and no-show conditions will be disclosed with the specific booking offer and are subject to mandatory consumer protections under applicable law. Contact SUPERFED as soon as possible to request a change or cancellation.

6. Accessibility and Assistance

Please advise us of accessibility, mobility or assistance requirements when making an inquiry so that available accommodations and appropriate vehicle arrangements can be discussed.

7. Service Disruptions

SUPERFED may modify, delay or cancel a proposed or confirmed trip where necessary for safety, legal compliance, mechanical issues, weather or operational reasons. We will communicate material changes and any applicable remedies to affected passengers.

8. Privacy and Communications

Booking inquiries may include names, contact details, trip preferences and accommodation information. They are used to review requests, provide service information and manage bookings. See the main Privacy Policy for additional information.

9. Contact

Questions about passenger transportation, booking confirmation or these terms should be sent to admin@superfedglobalbusinesssolutions.com or directed to +1 (888) 341-7510.

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Serving Ontario, Canada · Open 24/7. Pickups and bookings require confirmation from SUPERFED.